Plugins for Webareal eshops

Thulium

One panel - many channels. All customer service (hotline, helpdesk, chat) takes place in one place – in your browser. This is how omnichannel works. Thulium is a call center and electronic support system. Integration of the Thulium platform with BaseLinker simplifies customer service management. Customer inquiries are processed in one virtual contact center.

Thulium downloads basic customer information from the BaseLinker system and allows for real-time collection of buyers' order summaries. When entering a customer card, Thulium displays customer and order information. When contacting the customer by phone, the employee has immediate access to the required data, which speeds up the support process. If the buyer uses different logins for several services but uses the same email address, Thulium can identify them as the same person.

The integration is available from Thulium – it relies on the synchronization of Thulium and BaseLinker customer databases. Subsequent synchronization of new customers/orders will take place automatically every half hour.

This connection is part of the BaseLinker plugin, which includes the integration of hundreds of other plugins for one price. Explore other available enhancements and widgets located on Webareal Add-ons.

Plug-in creator:

Base.

info@base.com

This plugin is free!
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This link is part of a plugin Base., which includes the integration of other plugins for one price. Explore other available enhancements and widgets as well.